SERVICE TERMS & CONDITIONS AGREEMENT

Effective Date: September 4, 2026

These Service Terms & Conditions (“Terms”) govern trash-bin cleaning services provided by C&R Bin Cleaners LLC (“C&R Bin Cleaners,” “we,” “us,” or “our”). By purchasing a plan, accepting a quote, paying an invoice, or authorizing recurring service, the customer (“you” or “customer”) agrees to these Terms.

1. SERVICES

C&R Bin Cleaners provides residential and commercial trash-bin cleaning, sanitizing, and deodorizing services.

The services provided depend on the plan, quote, proposal, or invoice accepted by the customer. Services may include recurring monthly cleaning, one-time cleaning, or customized commercial service.

Unless otherwise agreed in writing, service applies only to the number of bins included in the selected plan or approved quote.

1. CUSTOMER INFORMATION

You agree to provide accurate and current information, including your name, email address, phone number, service address, number of bins, trash pickup schedule, bin location, and necessary access instructions.

To report a change or concern, email crbincleaners@gmail.com. C&R Bin Cleaners will review your message and contact you using the information associated with your account or request.

1. BIN ACCESS AND CONDITION

Bins must be empty, reasonably free of loose trash, and accessible at the agreed location on the scheduled service day.

You are responsible for:

• Placing the correct bins in the agreed location
• Removing excessive trash and prohibited materials
• Providing accurate gate codes and access instructions
• Obtaining required permission from a property owner, landlord, or association
• Ensuring our team can safely reach and clean the bins

If bins are unavailable, inaccessible, filled with trash, or cannot be safely serviced when we arrive, the visit may be treated as a completed service and may not qualify for a refund or account credit. We may offer a rescheduled visit at our discretion.

1. PROHIBITED AND UNSAFE MATERIALS

We may refuse to clean bins containing hazardous, infectious, flammable, corrosive, sharp, illegal, or otherwise unsafe materials.

Examples include chemicals, paint, fuel, medical waste, needles, hot ashes, batteries, construction debris, animal remains, and excessive human or animal waste.

Service may be stopped immediately if conditions present a risk to our employees, equipment, property, or the public.

1. SCHEDULING

Recurring service is generally performed after the customer’s regular trash pickup. Exact dates and arrival times may vary because of route changes, holidays, weather, equipment issues, traffic, disposal schedules, or other circumstances outside our reasonable control.

Unless specifically agreed in writing, service times are estimates and are not guaranteed appointment times.

Questions or requested scheduling changes must be emailed to crbincleaners@gmail.com. We will review the request and contact the customer.

1. WEATHER AND RESCHEDULING

We may postpone or reschedule service because of severe weather, unsafe road or property conditions, equipment problems, government restrictions, emergencies, or other circumstances outside our reasonable control.

When practical, we will notify the customer and complete service on the next available route date. A reasonable weather or safety delay does not automatically entitle the customer to a refund.

1. PRICING AND PAYMENT

Prices are displayed on the website or provided in an approved quote, proposal, or invoice. Applicable taxes, setup charges, additional-bin charges, special-service fees, or other approved charges may be added when disclosed.

Payment must be made through an approved Wix checkout or invoice link. Customers must not send payment-card information by email, text message, or a website form.

1. RECURRING BILLING

By purchasing a recurring plan or authorizing a recurring invoice, you authorize C&R Bin Cleaners and its payment processor to charge the payment method provided at the disclosed billing frequency.

Recurring service continues until canceled. The price, billing frequency, and renewal terms are displayed before payment and may also appear in the purchase confirmation, plan details, quote, or invoice.

Your payment method may be charged automatically during each billing period without additional approval. We will not materially change the recurring price without providing notice and obtaining any consent required by law.

1. CANCELLATION

To request cancellation, email crbincleaners@gmail.com before your next scheduled charge.

Include the following:

• Customer’s full name
• Email address used to purchase the service
• Service address
• Plan or service being canceled
• Requested cancellation date

C&R Bin Cleaners will review the request and send a cancellation confirmation. Cancellation is not complete until you receive confirmation from us.

Cancellation stops future renewals after its effective date. Unless otherwise required by law or agreed in writing, cancellation does not refund a payment already processed or a service already completed.

Customers should keep the cancellation confirmation for their records.

1. FAILED PAYMENTS

If a recurring payment fails, we may contact you and attempt to process the payment again as permitted by the payment provider.

We may pause or cancel service while an account remains unpaid. You remain responsible for authorized charges for services already completed.

1. REFUNDS AND SERVICE CONCERNS

Payments for completed services are generally nonrefundable except where required by law.

If you believe a service was missed or performed incorrectly, email crbincleaners@gmail.com within 48 hours. Include your name, service address, service date, and a description of the concern. We may request photographs when reasonably necessary.

C&R Bin Cleaners will review the concern and contact you. Depending on the circumstances, we may reperform the service, provide an account credit, issue a refund, or determine that no adjustment is warranted.

1. BIN CONDITION AND DAMAGE

Trash bins may have existing cracks, weakened plastic, broken wheels, loose lids, fading, warping, or other wear caused by age, weather, waste collection, or prior use.

C&R Bin Cleaners is not responsible for pre-existing damage, ordinary wear, manufacturing defects, or damage caused by weakened or improperly maintained bins.

If you believe our negligence directly damaged a bin or other property, email crbincleaners@gmail.com promptly with your name, service address, service date, description of the damage, and supporting photographs. We will review the concern and contact you.

Nothing in these Terms excludes responsibility that cannot legally be excluded.

1. RESULTS

We use professional cleaning, sanitizing, and deodorizing methods. However, we cannot guarantee complete removal of every stain, odor, discoloration, residue, pest, or contaminant, particularly when a bin is damaged, heavily soiled, porous, or repeatedly exposed to waste.

1. COMMERCIAL AND ULTIMATE SERVICES

Commercial properties, locations with six or more bins, and customized or one-time services may require a separate quote or service agreement.

If an accepted quote, proposal, or invoice conflicts with these general Terms, the customer-specific document controls regarding the conflicting service, price, frequency, or scheduling provision.

1. COMMUNICATIONS

Customers may contact C&R Bin Cleaners regarding service, billing, cancellation, or account concerns only by emailing crbincleaners@gmail.com.

After receiving the email, C&R Bin Cleaners may respond by email or use the phone number or other contact information provided by the customer to follow up.

You authorize us to contact you regarding quotes, scheduling, access questions, payment notices, service updates, cancellations, and account support.

Marketing communications are handled separately and may be stopped using the applicable unsubscribe method.

1. CHANGES TO SERVICE

Requests to change a service address, number of bins, cleaning frequency, property type, or other service detail must be emailed to crbincleaners@gmail.com.

A change may require a different plan or price. We will disclose any new recurring amount before charging it and obtain any authorization required by law.

1. TERMINATION OR REFUSAL OF SERVICE

We may suspend, refuse, or terminate service because of unsafe conditions, abusive or threatening conduct, repeated access problems, prohibited materials, unpaid balances, fraudulent activity, misuse of the service, or a material violation of these Terms.

When appropriate, we will notify the customer and stop future recurring charges.

1. LIMITATION OF LIABILITY

To the fullest extent permitted by law, C&R Bin Cleaners will not be liable for indirect, incidental, special, or consequential losses arising from the service.

Our total liability for a claim will not exceed the amount paid for the service giving rise to that claim, except where a different limitation is required by law.

1. GOVERNING LAW

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.

Before beginning formal legal proceedings, the parties agree to make a good-faith effort to resolve the dispute. Customers must begin this process by emailing crbincleaners@gmail.com with an explanation of the dispute. C&R Bin Cleaners will review the message and contact the customer.

1. SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions will remain effective to the fullest extent permitted by law.

1. CHANGES TO THESE TERMS

We may update these Terms for future services. The current version and effective date will appear on our website.

Material changes affecting an existing recurring service will be communicated and handled in accordance with applicable law. Updated Terms will not retroactively change the price or essential terms of an accepted service without any required notice or consent.

CUSTOMER AGREEMENT

By selecting the agreement checkbox and completing a purchase, accepting a quote, or paying an invoice, the customer confirms that they:

• Have read and agree to these Service Terms & Conditions
• Authorize the disclosed recurring charges, when applicable
• Understand that recurring service continues until canceled
• Understand that requests and concerns must be submitted to crbincleaners@gmail.com
• Consent to C&R Bin Cleaners contacting them using the information they provided